Last updated: July 16, 2026
This Privacy Policy explains how TRENDFLOW ECOMMERCE SERVICE PTE. LTD. (UEN: 201936895N, the “Company”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal data.
By registering, purchasing, logging in, or using the service, you confirm that you have read and agreed to this Policy.
1. Information We Collect
When users register, purchase, or use the service, we may collect account information, order information, usage information, customer support information, and other information permitted by law or voluntarily provided by users.
We usually do not actively view the specific inputs or outputs users submit to third-party AI platforms unless users provide them for troubleshooting.
2. How We Use Information
We use personal data to create and manage accounts, process orders and payments, activate and renew services, provide account access and customer support, troubleshoot issues, prevent fraud and abuse, comply with legal obligations, and improve the product experience.
3. Information Sharing
We do not sell personal data.
To provide the service, we may share necessary information with payment providers, cloud providers, customer service systems, technical service providers, and legal or compliance advisors within a necessary scope.
We may disclose information when required by laws, regulators, courts, or law enforcement authorities.
4. Cross-Border Transfer
Personal data may be transferred to, stored in, or processed outside Singapore. We will take reasonable contractual, technical, and organizational measures to require appropriate protection.
5. Retention
We retain personal data only for as long as necessary for the purposes described in this Policy or as required by legal, tax, audit, dispute resolution, and compliance obligations.
6. Security
We use reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, loss, or misuse. However, no internet transmission or storage system can be guaranteed completely secure.
7. User Rights
Users may contact us to request access, correction, deletion, or withdrawal of certain consent. We may need to verify identity before processing requests.
Some requests may not be fully satisfied due to legal, compliance, security, dispute resolution, or service performance requirements.
8. Cookies
We may use cookies or similar technologies for login status, website operation, analytics, and service improvement. Disabling cookies may affect some functions.
9. Minors
The service is not directed to minors. Minors may not purchase or use the service without guardian consent.
10. Policy Updates
We may update this Policy based on service, legal, or compliance changes. Updated policies will be published on the website with the update date.
11. Contact
For questions about this Policy or personal data processing, contact us at: